Frequently asked questions

To guarantee our clients the best quality and the best delivery times at the most competitive prices, our prices are based on high volumes and low margins.

Most 3D modelling software will give you the option to save or to export your file into the .STL format. We can recommend some free options if you need help with your files, or convert the files for you for a small fee.

To consult all of your quotes, go to the “My 3D parts” tab in the menu “My Account” of your user page.

Yes absolutely, the integrity of our client’s files and settings are important to us. Our services use 256 bit encoding that is guaranteed by a certification authority.

We have the expertise to guide you in choosing the right equipment, depending on your needs and following the constraints specific to your environment.

We offer a standard finish for all our materials, as well as a Solvent treatment that can be applied to just two materials for now, the ABS and ASA (FDM technology only). This treatment improves the material properties at the surface while reducing the porosity and removing imperfections. In the summer of 2021, we will have a similar treatment available to improve most surfaces in this way.

Rapid prototyping or 3D printing defines a set of technologies that is used to rapidly build an object from a computer model. This is done by adding matter layer by layer, using a variety of different technologies.

To help you with your choice of material, we invite you to read our Technologies page or to contact us at any time for more information.